How to configure Statuses drop down in customer portal

[Rahul Apte]

I would like to configure the Status DropDown to show only select Statutes to the customer:

[Rebekka Heilmann _viadee_]

Hi @Rahul Apte 

the Dropdown will show all possible statuses from any project the Customer has Requests in.

You can change the available statuses by summarizing multiple Workflow statuses into one Customer Status. You can do that for each Request Type in each project. If you select the config for a Request Type there is a "Workflow status" tab.

[Rahul Apte]

Thank you @rebe  for your quick answer, however I would need more inputs in the form of screenshots / step-by-step pointers for me to follow and implement. I Appreciate your help, thanks again!

[Rilwan Ahmed]

Hi @Rahul Apte ,

You cannot show status drop down in customer portal. Instead Jira will display only the link to different status in customer portal.  See the screenshot below for reference. 

The 3 transition are shown above as the workflow has transition from
Open --> Investigate
Open --> Pending 
Open --> Resolve

To display this, you need to enable "Show transition in the customer portal" in your Jira workflow transition. You need to do this for all required transitions. 

Step by step guide is described in https://support.atlassian.com/jira-service-management-cloud/docs/show-a-workflow-transition-in-the-portal/