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How to configure SSO for customer Portal for Internal users

Prince Saharan April 18, 2023

Can some let me know how to configure SSO for customer portal for internal company users, how fast the guides i have found is referring to the old dashboard and that super confusing. 

2 answers

0 votes
Michael Stewart April 18, 2023

@Prince Saharan - if you are in Jira Cloud, you can use an Authentication Policy.  This is what we do.  We have all of our internal users provisioned over to have managed accounts.  Then we have an Authentication Policy that forces SSO and includes ALL of our managed accounts.  If the users don't have product access to Jira, then they SSO automatically to the Service Portal when they go to our Jira site.

0 votes
Ananjan_miniOrange April 18, 2023

Hi @Prince Saharan

I am Ananjan from miniOrange. We deal with SSO-related use cases on a daily basis. 

If you could please elaborate more on the issue I think we can definitely help you out. If you want to discuss the use case over a call please feel free to raise a ticket here. 


Best Regards,

Ananjan Mishra. 

Prince Saharan April 18, 2023

@Ananjan_miniOrange  thank you for your feedback but we are not looking to have SSO with third party plugins. 

Ananjan_miniOrange April 18, 2023

Not a problem Prince. 

It's kind of you to keep me informed✌️



Best Regards,

Ananjan Mishra

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