How to check for empty Insight attribute in automation conditional logic

[Charlie Misonne]

In an edit issue action I'm setting the value of the Affected Services field. In a previous step I have an "lookup object" action.

My objects have an attribute called Service and sometimes this attribute is empty. In those case I do not want to include it in the edit action.

{{#lookupObjects}}
{{#if(not(Service.equals("")))}}
{"id":"{{Service.Service ID}}"}
{{/}}

So far I am unable to check for an empty attribute.

I tried several notations including these but it always results in TRUE.

• {{#if(not(Service.equals("")))}}
• {{#if(not(exists(Service)))}}
• {{#if(not(Service.isEmpty))}}

[Manon Soubies-Camy · Accepted solution]

Hi @Charlie Misonne,

Would it work if you just excluded objects with empty Service attribute from the lookup action? Using the following IQL:

<your current IQL query> AND "Service" IS NOT empty

Hope this helps!

- Manon

[Charlie Misonne]

Simple and smart solution. Merci!

I still wonder why the conditional logic does not work but I won't spend any extra time on it.