Hello,
I'm currently trying to integrate OpsGenie with JSM and upon enabling the native integration and OpsGenie being able to create the ticket on a JSM instance where the Request Type feature has been enabled, I found out that the "Ticket category" field is not set on tickets being created by OpsGenie.
The only way I'm able to find them in the filter queue is by using this syntax instead:
---
"Ticket category" IN (EMPTY, "Incident")
---
As an example for Incident queues.
Is there a way to change therefore this part on the master filter where it says "This queue is already filtered by"? And if yes, how?
Thank you in advance and BR,
Julian
