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How to change the project a board is connected to?

Morgan Manns April 2, 2024

I am working to move one of our departments from a Team-Managed Jira software project to a Company-Managed Jira Service Management project. I am running into an odd issue where the new projects board (Project ABC) has all of the issues from the old project (Project DCE), I know this because each issue has the key from the old project (DCE-2554). 

I've looked extensively to see if there's a setting that somehow connects the new projects board to the old project issues, but I don't see anything that allows me to change the location. Any help on this would be great. If there's any clarifying I need to do, please let me know.  

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Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2024

Hello @Morgan Manns 

A Service Management project has a special, limited functionality kanban-ish board available to it natively. This is a relatively new feature, and the board appears as an option in the navigation panel on the left. You can enable/disable this built-in board from the Project Settings > Features area of the Service Management project.

Screenshot 2024-04-02 at 3.21.18 PM.png

 

Is that the board you are accessing that you say is showing issues from the old project?

If not, can you tell us more about how you navigate to the board, and how the board got created?

 

If you click on the ... button in the upper right above the board display and navigate to Configure Board, what options do you see?

Screenshot 2024-04-02 at 3.25.33 PM.pngScreenshot 2024-04-02 at 3.25.52 PM.png

Morgan Manns April 2, 2024

Hi Trudy! Thanks for reaching out on this. 

To answer you questions:

- The 'board' function is enabled in the new project. I enabled it when originally creating the project weeks ago, doing the steps you mentioned above. 

- Correct, I am opening the board on the new project. It's on the left hand panel under Queues.

- I am attaching pictures of what I see. I click the three dots, click Configure Board and this is what I seeScreenshot 2024-04-02 at 5.39.14 PM.pngScreenshot 2024-04-02 at 5.39.30 PM.png

 

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 2, 2024

Can you show us an example of that board displaying issues from another project? Obscure the confidential information. I'd just like to see the issue keys.

Morgan Manns April 3, 2024

Absolutely! So as shown in the picture. The new project is named Business Systems (key is 'BS') and the old project is named Business Systems Classic (key is 'SLSFRC'). 

Not sure if this helps at all, but I included something else I noticed. If I click "Add people" in the board options, the popup says "Add people to Business Systems Classic" which again, is the old project. 

Screenshot 2024-04-03 at 9.15.42 AM.jpegScreenshot 2024-04-03 at 9.15.56 AM.png

Morgan Manns April 3, 2024

Trudy, thank you for your help. I ended up opening a support chat because I thought it was a bug. (It was not a bug)

The Answer: Filters.

The board is managed by 1 filter that can be altered in the filter settings. When I was creating filters to migrate tickets, I linked one of them to the board without realizing. Once I removed the project board from the filter, it worked as expected. 

Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 3, 2024

Hm, where exactly are you finding that "Filters" setting for the Service project-specific Board?

I would've though that the board filter was the root cause, but I don't see (or am overlooking) where the filter for a Service project-specific Board filter is defined. So, I assumed it was hard coded to get issues only from the Service project.

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