Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to change the asset management tool linker to our Service desk projects?

Prior to Jira service desk premium bundling in the Insights asset management tool we had purchased and set up asset management to be tied to our service desk.  Since the bundling we were forced to move our data base into the bundled version of insights - this worked fine.  How ever the service desk is ted to the old version and outdated data bases and i cannot seem to get it to unlink and allow me to tie in the new built in version of Insights asset management.    All the instructions i find on this say to uninstall the old asset management tool however the tool has been shut down and not listed on our Jira apps list for over a month now.

1 answer

Have you contacted Support yet? support.atlassian.com. I believe they are assisting users with migrating from Mindville infrastructure to Atlassian infrastructure.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Atlympic Event: Jira Service Managemnt

Hello Community!  Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...

298 views 4 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you