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How to change the From address when replying to customer

Edited

Is it possible to change the email address that is used when replying to the customer from a ticket? 

By default it is jira@[something].atlassian.net but we want to change it to our support@[ourcompany].com

(or even the agent's email address would be fine)

 

Thanks a lot

1 answer

1 accepted

4 votes
Answer accepted
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 07, 2023

Hi @Lukas Barta 

In order to do that there are a few steps to do prior:

email domain.png

itsm email setup.png

Thank you for your help! It works like a charm.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 11, 2023

Good to know that!

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