How to change the From address when replying to customer

[Lukas Barta]

Is it possible to change the email address that is used when replying to the customer from a ticket? 

By default it is jira@[something].atlassian.net but we want to change it to our support@[ourcompany].com

(or even the agent's email address would be fine)

Thanks a lot

[Alex Koxaras -Relational- · Accepted solution]

Hi @Lukas Barta 

In order to do that there are a few steps to do prior:

• Verify your domain
• Add an email address from your verified domain
• Use that email address to send notifications to customers

[Lukas Barta]

Thank you for your help! It works like a charm.

[Alex Koxaras -Relational-]

Good to know that!