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How to change outgoing mail?

Peng Zhou
Contributor
March 17, 2022

Hi all,

 

I added a custom mail called "support@<company>.com" However customers receive notifications from the mail "jira@<jirawebsite.atlassian.net>". Is it possible to change the outgoing mail to "support@<company>.com"?

2 answers

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Piyush A (STR)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 17, 2022

Hi,

You may update that from the Project Settings -> Notifications -> Below Notification Email -> Edit and update to the required email address.

Peng Zhou
Contributor
March 17, 2022

Thank you! I was looking for that setting. I did find it before but couldn't anymore... I imagine that this also applies to customer notifications, correct?

Like Piyush A (STR) likes this
Piyush A (STR)
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 17, 2022

Yes. that would update the customer notification too. You may test that using your own personal ID as a customer and test it.

Atlassian Support (Evolane) September 11, 2023

Hi,
do you know is that can be done in bulk for all projects at once?

0 votes
pyinoo
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September 7, 2022

hi

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