Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,459,317
Community Members
 
Community Events
176
Community Groups

How to capture Portal request URL in email

Hi Team,

I have requrment to send email notification to group of customers when issue created in my Service management project.

In that email I neeed to capture portal request URl, we have this with in JIRA default email customer notification but I am using "Automations for jira add-ons", I used below smart values but it capture JIRA ID not portal request ID

View Request : {{url}}

 

Can you help me with using automation for jira how to capture "Portal request ID" URL.

 

 

2 answers

1 accepted

2 votes
Answer accepted

Hi @Nagaraju Reddy 

Try this.

{{issue.url.customer}}

Ravi

{{issue.url.customer}} is not working for me

Dear community,


Glad to see that it works with Jira Automation, we use it too but the pro licence seem to be required to use the mail fonctionnality

in our instance we have the Email this Issue plugin  and i am still fighting to find a solution ....  does anyone have the solution with this plugin ? 

many thanks 

François 

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events