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How to capture Portal request URL in email

Hi Team,

I have requrment to send email notification to group of customers when issue created in my Service management project.

In that email I neeed to capture portal request URl, we have this with in JIRA default email customer notification but I am using "Automations for jira add-ons", I used below smart values but it capture JIRA ID not portal request ID

View Request : {{url}}


Can you help me with using automation for jira how to capture "Portal request ID" URL.



1 answer

1 accepted

2 votes
Answer accepted
Ravi Sagar Community Leader Apr 19, 2021

Hi @Nagaraju Reddy 

Try this.



Thank you @Ravi Sagar Working fine

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