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How to capture Portal request URL in email

Nagaraju Reddy April 19, 2021

Hi Team,

I have requrment to send email notification to group of customers when issue created in my Service management project.

In that email I neeed to capture portal request URl, we have this with in JIRA default email customer notification but I am using "Automations for jira add-ons", I used below smart values but it capture JIRA ID not portal request ID

View Request : {{url}}


Can you help me with using automation for jira how to capture "Portal request ID" URL.



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Ravi Sagar _Sparxsys_
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April 19, 2021

Hi @Nagaraju Reddy 

Try this.



Nagaraju Reddy April 19, 2021

Thank you @Ravi Sagar _Sparxsys_ Working fine

Muhammad Akram Sharifi November 23, 2022

{{issue.url.customer}} is not working for me

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François H_ November 16, 2021

Dear community,

Glad to see that it works with Jira Automation, we use it too but the pro licence seem to be required to use the mail fonctionnality

in our instance we have the Email this Issue plugin  and i am still fighting to find a solution ....  does anyone have the solution with this plugin ? 

many thanks 


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