How to capture Portal request URL in email

[Nagaraju Reddy]

Hi Team,

I have requrment to send email notification to group of customers when issue created in my Service management project.

In that email I neeed to capture portal request URl, we have this with in JIRA default email customer notification but I am using "Automations for jira add-ons", I used below smart values but it capture JIRA ID not portal request ID

View Request : {{url}}

Can you help me with using automation for jira how to capture "Portal request ID" URL.

[Ravi Sagar · Accepted solution]

Hi @Nagaraju Reddy 

Try this.

{{issue.url.customer}}

Ravi

[Nagaraju Reddy]

Thank you @Ravi Sagar Working fine