How to bulk move tickets in Jira Service Management Project

[Swaroop Kumar]

Hi, 

Is there a way to move a bulk of tickets from my JSM project to another project?

[Tansu Akdeniz · Accepted solution]

Hi @Swaroop Kumar

If you mean "as a customer", you can not do it. You may ask from agent (if he/she has permission) or jira-admin.

[Swaroop Kumar]

Hi @Tansu Akdeniz 

This is for myself having admin access on Jira. I'd like to move bulk tickets from my JSM project to another project.

[Tansu Akdeniz]

So, just move them at once.

• Go to the Advanced search and search your JQL
• Select the 3 dots in right and bulk change
• Select the issues you'd like to move and select Next.
• Select Move Issues and select Next.

[Swaroop Kumar]

Thank you @Tansu Akdeniz . So, when I go to advanced search, I see all the 128 issues. I then filtered it to 3 issues using the "Key". However, writing the JQL for every ticket is very manual, is that the expected way or am I missing something here?

If I have to move selected tickets, what's the best way?

Attached is the snippet

[Tansu Akdeniz]

1- Just write your query without single issues.

When you go to bulk action wizard mentioned in my previous answer, UI will allow you to select the issues with a click.

But, if you know the issue keys in advance, you can simply run: key in (ITOPS-1, ITOPS-2,..) query. Easier to paste from excel :)

2- If you can filter with a status, reporter etc (without indicating issue keys), do it in JQL and move them.

[Swaroop Kumar]

Awesome! Thank you @Tansu Akdeniz 

Separate question that I posted and didn't get a response for. Hope you can help

I'd like to know if the the end-users could set a default view on their Help Center portal.

For example, when I click on requests created by me I see an option to filter the requests by "Project". However, when I reload the page the filter disappears. I'd like to know if I can default the filter view so everytime when I open my requests on Help Center it will show up tickets only to that specific project?

[Heather Ansell]

Does anyone know if bulk move notifies everyone on the ticket?  I'd like to move a large number of tickets that are closed but need to be retained for audit purposes and don't need everyone on the tickets to be notified.