How to automatically update a due date field based on priority

Question

I am building my time to resolution SLA's.  I have two fields in my request service form. One is priority and the other is due date. What I would like to do is when the requestor puts in the priority, the due date is automatically updated. How can this be done?

Vijay Dadi_b69v44 · Answer

@Andy Rosengard ,

The requested due date has no relationship with the sla due date. This is the field wherein a user can populate the date by which he wants his requested to be completed.

Hope this helps,

Vijay

Andy Rosengard_zty8zx · Answer

To clarify, '

On the form, the user has 3 fields, Summary, Priority and Due Date,

When the customer fills in priority I want to see the due date updated in the form. In addition, I created my SLA's but when I look at the ticket, the due date in incorrect.  I'm new to this so help is always welcome and appreciated.

Josh Costella · Answer

Hi @Andy Rosengard

You certainly can! Give this Jira automation a review: https://www.atlassian.com/software/jira/automation-template-library/rules#/rule/1357059