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Hi everyone,
I want to populate the 'Department' field based on the issue description.
Example -
Issue Description:
Employee Name: FirstName LastName - Employee Location: USA - Employee Department: Marketing - Employee Title: Graphic Designer - Employee Personal Email: testuser@gmail.com - Employee Manager: FirstName LastName
Automation grabs 'Marketing' from the issue description and puts it into the 'Department' field
Hi @Timothy Harris ,
This can be done using smart values in the Automation rule.
Please follow below steps
Go to Project settings --> Automation --> Create rule --> Issue created
New action --> Edit Issue
Select "Department" field in the "Choose fields to set"
Add below line in the text box
{{issue.description.substringBetween("Department:"," -")}}{{issue.Department}}
Click Save.
Please note: Department field should be a text field.
Rule should look like below
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Thanks for your assistance, I should've mentioned this but Department field is a drop-down field with set results, 'Marketing' being one of them. I tried putting
'{{issue.description.substringBetween("Department:"," -")}}{{issue.Department}}' into a variable and then placing it into the Department field, however it didn't seem to do anything. Is there anyway for me to get it to work with a dropdown field?
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Hi @Timothy Harris ,
Sorry for the delay. I am not aware on how to do it for drop down fields. But please go through this link and check the section Jira smart values - List. This will sure help you to know if its possible or nor
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