How to automatically link an issue to a user asset

[Christian Grimberg]

Hi everyone!

I've configured an asset schema to manage users and I set an attribute from specifics groups in Jira:

I don't know how to link existing issues or new ones from client (reporter user) as the same user on this asset in an automated way.

Can you help me?

[Vijay Dadi]

you can the following.

1. Have schema created for assets and with Used By field which will be user picker and assign users to assets.

2. Write a global automation on issue submission.

3. Write a Asset Lookup step which searched for a asset depending on "reporter" field

4. Have a field "Affected Asset" on your issue view screen.

5. Edit the issue and set your Affected Asset using lookupObjects results.