How to automatically get the email adress from a ticket?

[Laura Oschmann]

Hi everybody,

in our customer support tool we get tickets from different sources, e.g. chatbot, call center... To answer our customers request we have to extract their email-adress from the description and change the author to this, so the customer receives the answer and not the respective source (chatbot ect.).

Is their any possibility to do this automatically. I didn't find any options in automations to create an automation which changes the author to the correct address automatically.

I would highly appreciate an answer.

Kind regards Laura

[Jack Brickey]

I think you will want to consider regex expression. Here is a similar post that may help - Automation-Regex-extract-email-address-from-Issue-Description 

[Laura Oschmann]

Thank you for your answer. I will have a look at it