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How to automatically assign an issue right when it is created?

Emil Khairov April 12, 2023



I am trying to set an assignee right at the "Create" Transition of an issue. 

I've tried traditional post-functions in the workflow, as well as ScriptRunner features. However, I am unable to reach my goal.

I am able to update the Summary field at the "Create" transition but non of my attempts work for the Assignee field.

3 answers

1 accepted

4 votes
Answer accepted
Emil Khairov April 12, 2023

I've actually managed to do this.

The issue was in the way I was trying to access the assignee field. Apparently, it goes deeper and looks similar to this:



accountId: "someID"



So, I had to use the following script of the ScriptRunner to achieve my goal:

def issueKey = issue.key
def newAssignee = 'Insert User ID here' // it is important to insert user ID.

def result = put("/rest/api/2/issue/${issueKey}")
        .header('Content-Type', 'application/json')
                fields: [
                        assignee: [accountId: newAssignee
4 votes
Mayur Jadhav
Community Leader
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April 12, 2023

Hello @Emil Khairov ,

I hope you are doing well!!

You can use automation rule in order to assign the issue automatically at the time of issue creation.

You may please have a look at 


For more information how to configure and how it works you can have a look at YouTube video - 



Emil Khairov April 12, 2023

Hello @Mayur Jadhav , 

I am trying not to go heavy on automation and broaden my knowledge in deeper aspects of workflow and generally, Jira management. 

However, thank you for the suggestion, I appreciate it!

Like Mayur Jadhav likes this
1 vote
Dan Breyen
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April 13, 2023

Another option is if you use Components, you can assign someone to each component and when that component is selected, they can be assigned to the issue when it's created.

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