I want to automate to add the custom fields in the tickets created in JSM.
Example: I hava a custom field as “ Categories” and a parent option “Infrastructure Issues” and the Value “Container Registry”
Kindly advise how to add these values in my JSM ticket.
Hello @Gunasundri Subramaniam
If the custom field isn't appearing in the list, here’s what you can do:
Check Field Configuration:
Add the Field Manually:
Verify Field Context:
Update the Automation Rule:
If you’re still facing issues, let me know, and we can look into it further.
Thanks,
Shreeja J
Hi Shreeja,
I tried, but unfortunately the additional field is not available from the list.
And i tried to add additional field using the more option, but somehow it’s doesn’t really works. Can you guide me on how to add the additional fields?
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Hello @Gunasundri Subramaniam
To automate adding custom fields like “Categories” with specific values in JSM tickets, you can follow these steps:
Set Up the Custom Field: Ensure that the “Categories” custom field with the parent option “Infrastructure Issues” and value “Container Registry” is already created and configured in your Jira instance.
Create an Automation Rule:
Test the Automation: Create a new ticket in JSM and verify that the “Categories” field is automatically populated with the specified values.
This automation will ensure that every time a ticket is created, the custom field is automatically set with your desired values.
Thanks,
Shreeja J
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