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How to automate pending support to pending customer in jira service managementerror

Edited

Hi team,

I am currently working on Jira service management automation : 

Transitioning from pending Support to Pending customer.

so the situation is if the internal worker comments on the comment section it should be in pending support but shouldn't transition to pending customer.

When the customer comment on the comment section it should move from pending customer to pending support

The error and workflow is added in the below:

msedge_vSD7MFBCc4.pngmsedge_86N9eAqSZ8.png

could you please help me out.

Thanks

2 comments

Why do you have the first if-condition? In my opinion it is not necessary?

Maybe there is a problem because you try to do a transition in the same status.

The Service Management Automation Transition does is not set to "Respond to Support" when the Customer creates a Comment.

 

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