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How to automate an email with forwarding settings

Edited
Graham Chilcoat
Graham Chilcoat May 04, 2023

Is it possible to create an automation from an email that is forwarding emails to the default jira email. 

For instance I send and email to network@abc.com and that email forwards to my Jira Service management default email and creates a ticket with the proper user as the reporter from the forwarded email. 

I need to be able to grab the forwarding email “network@abc.com” so I can automate off it. 

I looked at the raw email that was received from Jira and the network@abc.com is in the “To” section of the raw email.

Is there a JQL or JSON that can use in the automation that can pull that data so I can automate off it?

 

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