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How to assign the tickets who are online in the organization based on the shift timings?

Deleted user October 30, 2023

Hello Team,

How can we Auto assign the tickets to those who are online in the organization based on the shift timings.(it should not be assigned to the offline member).

**Online-people who have logged in Jira and active in shift timings

**Offline-people who have not logged into Jira any shift timing

How can we achieve this?

Any suggestions will be helpful.

Thanks,

1 answer

0 votes
Ste Wright
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 24, 2023

Hi @[deleted] 

Is there a consistent set of users who should be online/offline at certain times?

This would involve basing the assignment on shifts/schedules, rather than whether they're logged in.

Ste

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