How to assign issues based on Jira form fields?

[Elsa Bronoel]

I'm working on a Jira form that is completely conditional (answering question 1 with answer A will open a new set of conditional questions whereas answering question 1 with B will have a different set of conditional questions)

It seems I can't have the same fields on the request type AND the Jira form, it deletes one or the other to avoid duplicates but I need custom fields on the request type in order to automatically assign to specific DRIs and obviously can't delete the fields from the form as I need them to set conditions.

Are there any ways to keep the same fields on both format? Or how can I create automation rules based on Jira form fields?

[Benjamin]

HI @Elsa Bronoel ,

This document may help linking jira fields with form fields.

https://support.atlassian.com/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/

As far as I know, Jira automation only looks at Issue fields and not form fields.

[Marc - Devoteam]

HI @Elsa Bronoel 

Welcome to the community.

Unfortunate you can use the same Jira fields in a form.

The best solution I can give is to create 3 custom fields.

Use 2 fields in the form and add an automation to copy the value from one of thoses fields if provided to the 3rd one that is visible on the issue