How to allow users in jira service management to navigate knowledge base without searching?

[Danny Mecca]

We are attempting use jira service management to provide our customers details on the product and integrations. The search functionality is okay to allow users to find content if they have an idea of what they are looking for. However, we structure our content in a hierarchical structure that makes it much easier to find content when reviewing a breadcrumb or navigation structure like the sidebar on the confluence space. In a perfect world, we want to add a link to the Jira service management customer-facing portal called "Knowledgebase" that, when clicked, shows all of the contents of the confluence space that a user can navigate through while viewing the links to all pages within the space. This confluence space cannot be public facing so it must be contained behind a login. We tried to scroll viewport plugin, which works well as a standalone site, but can't find a way to embed this within the customer portal. 

[Lisa Forstberg]

Hi @Danny Mecca 

You have a few options to investigate on this topic

• The quickest hack is perhaps to add the link of the Knowledgebase as a Portal announcement. This might easily be overlooked by your customers though.
• Check out the Edit Home page layout function (Help center page) where you can do some alterations to how the help center will behave. 
• The Category functions in the knowledgebase settings  (Project > Knowledgebase) will also create a step before reaching the request types.

Another option is to look at the Refined Sites for JSM app, where you can customize your help desk completely.

best regards

/L