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I have set up Jira Service management and set the channel access to 'OPEN' and allowed portal-only accounts to be created for new customers that email from a listed domain. This works fine and with an email address from a listed domain I get a new account and can login to the portal. However, when I try to create any request I get the following:
Submitting requests through email works as expected and the user (same portal-only account) can access the support request. What I am overlooking here?
Hello @Bart Steverink - On your projects permission scheme you will want to make sure that under Create Issues - Service Project Customer - Portal Access is listed. This may be one of the reason you are seeing this message.