Coming back to this issue as I thought till now that it is not supported by Atlassian. But it seems I was wrong. When selecting a transition of the service desk workflow, I get the below screen where I can tick the checkbox and a link appears in the portal so that the customer can click on it when the ticket is on the designated status.
Caution should be taken if the transition has a screen connected to it. The portal cannot show screens, so it will require from you to set some default values when the customer triggers it. For example, we have the resolution there and we had to set it to leave it as is.
(note: we are in the cloud jira installation)
You are blazing new territory here. :-) I have not played w/ NG JSD as yet. But it is pretty clear that this feature isn't available which I find a bit odd TBH. I would direct you to Atlassian Support for this question. Please update here (in the form of an answer) when you get an answer as it will help future searchers.
If you use JIRA Service Desk Server version you need:
1. Administration -> Issue -> Workflows
2. Set active workflow ->Edit
4. Click on transition line (between statuses)
5. After that you'll see "Show transition in customer portal" checkbox.
Note: Allow "Show transition in customer portal" only for workflow associated with the Service Desk type.
Do not forget to publish a workflow.
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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