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How to add participants to ticket from servicedesk view?
If I would like to add some participants in the ticket (e.g. reporters manager).
It doesn't allow me to type email address, I need to pick user...
and also is there a custom field which will allow customer to write email of his manager to be added to ticket?
I know you can add it later when you open it and then click "Share +" but is it possible to add as a field during request form?
Thanks
1 answer
1 accepted
Hi @Miroslav Šestak,
Welcome to Atlassian Community!
The request participants field is a special JSM field that you cannot add to the request form. It's availability on the form is based on the project's customer sharing settings.
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