Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

How to add or update multiple values in an Asset Custom Field in an Automation

Hello, I have a custom field "AssetEmployee" that I use to store an Asset - in this case: Employees, which are objects that I've created to match ticket reporters to the reporters organization.

I have one automation that uses the Lookup Objects action "objectType = Employees and "e-mail address" = "{{reporter.emailAddress}}"" and then matches this value to an object to store into the field AssetEmployee using the AQL "objectType = Employees and "e-mail address" = "{{reporter.emailAddress}}"".

 

I have another automation that runs when a customer makes a comment.  I've been able to lookup the object that matches the commenter using "objectType = Employees and "e-mail address" = "{{issue.comments.last.author.emailAddress}}"", however I'm not sure how to add this value to the AssetEmployee field instead of overwrite it.

Thanks in advance,
James

1 answer

For additional clarity, we have situations where multiple people can respond on a ticket, and I need to associate a ticket to the objects associated with those accounts.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events