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How to add multiple "affected services" via automation

Charlie Misonne Community Leader May 24, 2022

Via an automation rule I have a field called Application. This is a custom Insight field.

For each selected value in this application field I need to set an Affected services (= default field with services from OpsGenie)

Unfortunately the affected services field does only support the set operation and not add meaning all values have to be provided at once.

This works:

"update": {
"Affected services" :
[{"id":"{{lookupObjects.first.Service.Service ID}}"}]

This doesn't:

"update": {
"Affected services" :
[{"id":"{{lookupObjects.first.Service.Service ID}}"}]

Does anyone have creative ideas to solve this?

Snippet of my rule: 

2022-05-24 09_10_51-Automation - Jira.png

2 answers

1 accepted

1 vote
Answer accepted

Hi Charlie, 

I had the same issue, please look at the next page. Loop-over list option in a combination with advanced branching worked for me.



Charlie Misonne Community Leader Jun 10, 2022

Hi Marius,

Thanks for replying on this question. In the meantime I already found a solution but it is very similar to the post you linked.

I am looping over my list of values in the "edit issue task":

"update": {
"Affected services" :
{"id":"{{Service.Service ID}}"}
{{^last}}, {{/}}

I'll mark your answer as accepted to close this :-)

0 votes
Eric Atlassian Team May 26, 2022

Hi @Charlie Misonne 


Can you try changing your second JSON snippet so the value of "add" is an object? At the moment, the value of "add" is an array.


I'm just trying to follow the example outlined in



Charlie Misonne Community Leader May 27, 2022

Hi Eric,

Thanks for your suggestion.

I actually got an error along the lines of: add operation is not supported.

I also double checked using the /editmeta endpoint and here is the result:


"customfield_10036": {

    "required": false,

    "schema": {

        "type": "array",

        "items": "service-entity-field",

        "custom": "com.atlassian.jira.plugins.service-entity:service-entity-field-cftype",

        "customId": 10036


    "name": "Affected services",

    "key": "customfield_10036",

    "autoCompleteUrl": "https://<xxx>",

    "operations": [




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