How to add info to Jira portal without using forms/custom fields?

[Ethan Page]

Hello,

We are revamping our Jira portal for users to submit helpdesk tickets and are looking for a way to put information on the page without using forms or custom fields. 

For example, we've had to integrate the little blue section with the (i) icon into a form:



Doing this as a form, however, causes us to have to navigate into the form within the ticket to see the actual issue. Has anyone found a way to achieve this?

Thanks,
Ethan

[Robert DaSilva]

Hi @Ethan Page , welcome to the Community!

Could you elaborate further on your desire to avoid Custom Fields?

One feature of Forms that may prove useful is the "Linked Jira Field" option. If you are able and willing to create new Custom Fields, you can link the data from any form field to any Jira Custom Field. This way, once the user submits the form, the data input gets copied to the Custom Field that is linked, and is visible directly from the main page.

Here's some documentation about this feature:

https://support.atlassian.com/jira-service-management-cloud/docs/link-a-form-field-to-a-jira-field/

I do know there are other apps available for Jira on the Atlassian Marketplace that enhance the JSM submission process, so a better understanding of your needs may help with narrowing down an app that can provide value.

Hope this helps,

Robert