How to add categories to Service Project?

[Drew Gallagher]

Hi, 

I've been catching up on the JSM webinars and spotted the categories on the left hand side. My project doesn't have those and I can't find the settings to add them. Can anyone point me in the right direction?

[Ivan Lima]

Hey @Drew Gallagher, these are ITSM categories that apply to the IT service management template for classic projects. You won't find that in all project templates. You can learn more at:

• What are ITSM categories? 
• How categories work in IT service management projects 

Cheers,

IL.

[Daniel Ebers]

Adding to this we seem to have had the question a few days ago which finally was answered that it is not directly possible to add a new "category" but map further (to be created) Request Types to existing practices/categories:
https://community.atlassian.com/t5/New-to-Jira-Service-Management/How-to-add-a-new-queue-below-Service-requests-Incidents-Problems/qaq-p/1585655