Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,316
Community Members
 
Community Events
176
Community Groups

How to add categories in Knowledge base ?

Edited

Hi Community,

How do you add categories in knowledge base and select which articles should be displayed in the portal ? I dont find the button "New category"

issue with knowledge base.PNG

Am i missing something ?

Kind regards.

1 answer

1 accepted

2 votes
Answer accepted
Trudy Claspill Community Leader Dec 22, 2022

Hello @Meliodas16 

Which element in that screen image are you referring to when you say "categories"?

Hello @Trudy Claspill ,

The element i'm reffering to is not present in the screen because strangely i dont find it.

I want to add new categories to be able to organize my articles when they are displayed in the portal : https://support.atlassian.com/jira-service-management-cloud/docs/categorize-knowledge-base-articles/

https://support.atlassian.com/jira-service-management-cloud/docs/add-a-knowledge-base-article-to-multiple-categories/

I'm expecting to have something like this : categories community.PNG

Previously i was able to add a category and "normally" it should be from the settings under Knowledge base -> New category : categories.PNG

When i click on Hola i have this view which list articles under the "Hola" category:hola.PNG

Kind regards.

Trudy Claspill Community Leader Dec 23, 2022

In the first image you posted, it appears that while you were viewing the project you selected the Project Settings options. The list that is showing in the left side is from Project Settings.

Instead, when viewing the project you need to click on the Knowledge Base option, not on the Project Settings option.

You should then get the screen that includes the "+ New Category" option in the navigation pane on the left.

Hello @Trudy Claspill

Indeed, i do click on Knowledge Base but nothing shows :kb.PNG

If  another panel is suppossed to show, i should have the little arrow like this one :arr.PNG

Kind regards.

Trudy Claspill Community Leader Dec 23, 2022

I don't think you are in the right view when you are clicking Knowledge Base. You need to be viewing the project without having selected Project Settings, so that the navigation pane has these choices:

Screen Shot 2022-12-23 at 11.35.16 AM.png

I can see in your image that "SLAs" is the option directly below Knowledge Base. That is only the case if you selected Project Settings first.

Hello @Trudy Claspill ,

That's it ! I was in the wrong menu...

Thank you for your help.

Kind regards.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS

Atlassian Community Events