How to add an attachment to the default Requests interface?

[Eddy Touma]

We created a new Service Management project and want to use it with clients to report issues. The interface for new Tickets/Requests does not include an attachment section. How can I add this section?

[Eddy Touma · Accepted solution]

Go to Project Settings > Request Types > Unassigned > click on the type you want to edit > under the Request Form interface add from the right-side panel the Attachment field type.

[Nikola Perisic]

Welcome to the community @Eddy Touma 

To add the "Attachment" you need to do the following:

1. Navigate to your "Request types" through "Project Settings"
2. Click on the request type (I've created a Test one):
3. You will presented with the fields of that specific request type:

I've selected the Attachment and drag and dropped it 

  4. Save the changes

When I create a new request - this is from the agent point of view, I get the field "Attachment" to add: