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How to add a signature to messages?

Google Bard November 2, 2022

Hello, can we add an automatic signature to the messages we send in service management?

2 answers

2 votes
Joseph Chung Yin
Community Leader
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November 2, 2022

@Google Bard -

Welcome to the community.  To supplement what @Kai Becker stated, modifying the templates are done by project by project basis.  So the modifications are not globally across all projects within your envs.

Lastly, automatic signature (i.e. how one created within his/her mail client) is not applicable in this case.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

1 vote
Kai Becker
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 2, 2022

There is only one automatic way to achieve this: 

Modify the notification template and add the signature to the template (you can use some variables there)

<sitename>.atlassian.net/jira/servicedesk/projects/<project_key>/settings/customer-notifications/template

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