How to add a customer/reporter from the ticket?

[Drew Angell]

Here's a quick video that breaks down my issue I'm trying to resolve:  https://app.screencast.com/d2E2efORISIN6

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I have a form on my website that people can fill out and it sends an email to my Jira Service Desk to become a new ticket.

However, the email "from address" is my own address, so I can't reply directly without first adding this person as a customer so that I can then set them as the reporter.

If I just paste their email into the reporter field it doesn't give me any option to create them directly from there as expected.  Instead, I have to click to the Customers page, add them as a customer, and then keep trying again until this syncs up so that they're found when I paste their email into the reporter field.

Is there any way to improve this procedure?  It seems small, but when I have to do this many times it kills a lot of time.

Any information on this would be greatly appreciated.  Thanks!