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How to add a comment to parent issue of subtask when status of subtask have been chaged ?

Hi guys,

 

please help me set an automation. 

 

When subtask status have been changed

And subtask type is equal "X"

Then comment "Y" is added to parent issue. 

 

Thank you in advanced. 

1 answer

1 vote
Mark Segall Community Leader May 03, 2022

Hi @Nikita Simanenkov 

You can do this with an automation rule:

  • TRIGGER - Issue transitioned
  • CONDITION - Your Sub-Task Type condition
  • BRANCH - Parent
    • ACTION - Add Comment

hi @Mark Segall ,
Adding to Nikita's question.


Is it also possible to get the status and other field values of the specific sub-task to add into the comment for the parent?


We have parents that are service requests created by users through Jira portal, we then create multiple sub-tasks to be assigned to various departments. When particular sub-task is resolved/closed, we want to notify the requestor on the status of that sub-task, to keep them updated on the progress.

Thanks in advance.

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