You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
We have clients\Customers that need to have the option to see all their tickets that their own organization support agents opened (in the Help center).
In the search (on the left), I can only search for words contained in the issue summary
I want to have the option to search by the requester and by timeframe (Last 7 or 30 days) and sorting the list by requesters is not helpful enough.
In the next picture it's how it looks:
So How can I add such filters?
Also, is there any option to build a report? report that will have each of the tickets by requesters in the organization that I will choose.
(Report of the last 7 or 30 days)
You are quite limited with the out of the box tools to filter the 'Requests' section. However, my team created an app - Advanced Portal Reports, which allows you to add diverse filters to the report. It has a free trial, we hope you give it a try!