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How to add Filters to 'Requests' section on 'Help Center'

yuval_m I'm New Here Dec 19, 2022

Hey,

We have clients\Customers that need to have the option to see all their tickets that their own organization support agents opened (in the Help center).

In the search (on the left), I can only search for words contained in the issue summary
I want to have the option to search by the requester and by timeframe (Last 7 or 30 days) and sorting the list by requesters is not helpful enough.

In the next picture it's how it looks:
Help center requests.PNG

So How can I add such filters?

Also, is there any option to build a report? report that will have each of the tickets by requesters in the organization that I will choose.
(Report of the last 7 or 30 days)

1 answer

Hi @yuval_m

You are quite limited with the out of the box tools to filter the 'Requests' section. However, my team created an app - Advanced Portal Reports, which allows you to add diverse filters to the report. It has a free trial, we hope you give it a try!

Best regards,

Denitsa

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