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How to add CSAT satisfaction survey in JSM customer portal

Edited
Mario Benedi Plana
Mario Benedi Plana Apr 07, 2022

Hi community,

 

Did you know if there are any way in JSM to add a satisfaction survey in the Jira portal? Our client don't want to use mail notifications and want to add the survey in the customer portal on close the issue.

I tried to search some plugins but I don't see that functionality either.

 

Thanks in advance for your help.

Best Regards,

Mario

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Kian Stack Mumo Systems
Kian Stack Mumo Systems
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Apr 07, 2022

Did you see this app?

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Mario Benedi Plana
Mario Benedi Plana Apr 08, 2022

Hi Kian!

 

I am viewing the documentation and it seems a good option.

 

Thanks!

Have a nice weekend,

Mario

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Jeffrey Bistrong
Jeffrey Bistrong May 23, 2023

my biggest issue with this app, which we are demoing, is that the email that get's sent to the customer is a generic email and is not customizable, do you have any solution for that?

 

here is a sample of the email that get's sent out along with some of our issues. 

 

Monosnap Monosnap We want to hear from you_ Take our quick feedback survey - jbistrong@rightsline.com - Rightsline Mail 2023-05-23 10-54… 2023-05-23 14-20-17.png

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