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How to Unlock the 'Request Participants' Field in Jira for Agents to See CC'd Users?

Larissa Nohara
Larissa Nohara
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August 20, 2024

 

 

"I noticed that the 'Request Participants' field is locked on the field configuration screen in Jira. I'm an administrator, and I want to unlock or enable this field because, when a customer opens a request, the agent is unable to see who is in copy (CC).

Is this field managed by Jira Service Management, and are there specific settings I should check to make it editable? What steps should I take to resolve this issue?"

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Samuel Gatica _ServiceRocket_
Samuel Gatica _ServiceRocket_
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August 20, 2024

Hi @Larissa Nohara 

Welcome to the community!

You just need to add the "Request Participant" field to the Edit screen scheme.

Please refer to doc:

 

Hope this helps!

Best regards

Sam

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