I just migrated my object schemas from the Insight Cloud App to Service Management. The migration went fine. But now I am trying to figure out how to setup the automations in Insight for Service Management. How do I do that?
There is a one option in righ side up called configure schema, when you click on this it will redirect to another page where you will see many options, like Status, import , Automation option.
Click on Automation and start configuring a automation rule.
Thanks,
Mayur
This is what I see. No automation option. It appears in the Cloud app, but not in Service Management Insight.
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Can you please add few screenshots, so we can help you
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Automation is not an option in Insight in Service Management. It is an option in the Cloud app which I migrated from.
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Your are using JSM DC or JSM cloud??
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I am not sure why the Automation option is not available.
Please raise a ticket to Atlassian Support.
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