How to Disable Initial Email Confirmation in Jira Service Management?

[Rajat Samseriya]

Hi Community,

I'm looking to remove the initial email confirmation notification in Jira Service Management (JSM) so that users receive notifications directly without the need for confirmation.

Eliminate the initial email confirmation notification in JSM, allowing users to receive the main notification immediately when a request is created, without any preliminary confirmation emails.

[John Funk]

Hi Rajat,

Go to Project Settings > Customer Notifications 

There you can toggle off a variety of notifications.

[Francis Batilo]

Hi @Rajat Samseriya

With the initial email confirmation, which of the following scenario fits your criteria:

1. After creating a ticket
2. After inviting a customer
3. After a customer registered for an account on your portal

Depending on the scenario that you're after the solution will be different.

Let me know which ones is your and I'll provide you with some guidance

Cheers,

Francis

[Rajat Samseriya]

Hi Francis,

when someone created a ticket, they get a email confirmation like this 

I want to eliminate the email confirmation step so that customers can directly receive the request notification email without needing to confirm their email address.

   please let me know the process or step by step guide how to disable this so customer received notification without any confirmation invite mail.