How to Disable HTML URL Link in Email Body to Customers

[abhinav_kumar]

Hi,

Whenever "Reply to Customer" comments are saved with "@" referencing call agents, the customer receives an email, with the email body containing the URL link along with status text. 

I guess status text (text describing the status) will still show up in the email body but how to disable the URL link HTTPS:///

[XXX Manager](https://XXX.safelinks.protection.outlook.com/?url=https%-a793fdd46a63&XXX%3D%3D%7C0%7C%7C%7C&sdata=qjg%2FuQvxBzZeztGRkYd5XocKbMeWbdkK3yIerTB0I4k%3D&reserved=0 "Work on this ticket by contacting the customer

[Nikola Perisic]

Welcome @abhinav_kumar 

Do you have any automation rules set up that contain smart values which are referencing to the URL's?