How to Copy an Attached Form to a New Issue Created by Automation?

[Monia Russo]

I have set up an automation rule that creates a new issue when a trigger issue transitions from Status A to Status B. At the time of the transition, the trigger issue has a form attached and submitted with important information. The team handling the newly created issue needs this form to perform their task.

How can I ensure that the submitted form, along with all the information it contains, is copied or attached to the newly created issue?

[Marc - Devoteam]

Hi @Monia Russo 

I have done this before.

Add a delay action after the issue creation.

Then do the copy form action and set it to copy the from from the trigger issue

[Monia Russo]

Thank you for your reply, @Marc - Devoteam

Unfortunately, it did not work. After the Create Issue action, I added a Delay action (10 seconds), followed by a Copy Forms action, where I selected the form to be copied from the trigger issue.

[Marc - Devoteam]

Hi @Monia Russo 

I used a delay of a minute, as it can take some time before an issue is fully created and linked to the trigger issue.