How to Change the instruction?

[Mar Angelo L. Tareno]

How can I automatically change the default Instructions field depends on user selection in dropdown?

I can't find the name of field Instruction on automation edit issue. is there any possible way to onchange it?

[Bruna Silva]

Hello @Mar Angelo L. Tareno

Thank you for reaching out to Atlassian Community!

Allow me to share with you that, in Jira Service Management projects, each Request type has its own Instructions field. To update it, please follow these steps:

• Go to Project settings in your service project > Navigate to Request types > Select the request type you want to customize

The Instructions will be displayed when creating a ticket using the Request type, as shown in the screenshots below:

• Instructions added to the Request type form:

• When creating a ticket via the customer portal using the request type:

• When creating a ticket via the Create button found in the navigation bar (only available for licensed users) using the request type:

Therefore, the Instructions will change based on the selected Request type when creating a ticket, whether through the customer portal or using the Create button (available for licensed users).

If you have any other questions regarding this matter, please let us know.

[Mar Angelo L. Tareno]

But I need it to add in automation so I can change on user choosing on custom single select. 

If Custom field change
then edit Request type own instruction field.

But I can't add or find the Request type own instruction field on edit issue field. 

Is there other way to onchange it upon selecting on custom field single select?

[Bruna Silva]

Hello Mar,

I would like to clarify a couple of points regarding the Instructions field and Automation rules:

• The Instructions information is visible only during ticket creation.
• Automation rules will run only after the ticket has been created.

Therefore, it isn't currently possible to use automation to modify the Instructions field when creating the ticket. In addition, since the Instructions field is tied to the Request type, it will only change when a different request type is selected by the user.

However, as a native option, you can use Forms under project settings in your service project to achieve a similar outcome. Form allows you to use conditional logic to display or hide fields and text based on the user's responses to a previous field.

To create a form, please follow the steps found in the document below:

• Create or edit a form

You can see more details about how to make a section appear conditionally based on the data entered in a previous field in the following document:

• Add a conditional field to your project using Forms

More details about Forms can be found in this documentation:

• Use forms in Jira Service Management

Please let us know if you have any questions.

[Sudarsana G]

Is this in Service Desk or Jira Software could you please provide More information ? Are you using custom fields ? 

[Mar Angelo L. Tareno]

I'm not using custom field. here's the I need to change upon requestor choosing a sub category