How to Add multiple users to a Custom field when they are tagged in a comment in the Jira Automation

[Seenivasan K]

How to Add multiple users to a Custom field when they are tagged in a comment in the Jira Automation.

[David Freitez]

Hi @Seenivasan K ,

As @Aaron Pavez _ServiceRocket_ said, you need to extract the User from the comment and then add it to the custom field, so the rule is:

• Trigger: Issue commented
• Extract all the mentioned users in the comment and save in the on a SmartValue variable.
  • Build smart value with:
    {{issue.comments.last.body.match("\[(.*?)\]").remove("~accountid:")}}
• Branching For Each SmartValue
  • Edit the Users custom field by adding the extracted user.

I am adding some screenshots of the testing of the rule on my test instance, in my case, I added the users to a field called Approvers:

Hopefully this helps you build your Automation rule.

Regards,
David

[Seenivasan K]

Thanks for the reply @David Freitez 

Can you please elaborate branching and create variable in this automation, as I am facing Error.

[Seenivasan K]

[Seenivasan K]

Above attached screenshots are my automation, but it adds only one user in the customfield. I want to add multiple users dynamically. @David Freitez @Aaron Pavez _ServiceRocket_ 

[Aaron Pavez _ServiceRocket_]

Hi @Seenivasan K 

To better understand this can you tell us;

- Is the custom field a user picker field?

- A text field?

- A picklist?

Regards

Aaron

[Seenivasan K]

yeah its the  custom field a user picker field @Aaron Pavez _ServiceRocket_ 

[Aaron Pavez _ServiceRocket_]

Hi @Seenivasan K 

First, we can use this reply from @Bill Sheboy to extract the ID from the user mentioned in the comment

https://community.atlassian.com/t5/Automation-questions/Re-Re-Finding-Mentioning-a-User-in-Comment-and-Cust/qaq-p/2368567/comment-id/6895#M6895

Then you can add the value using this JSON body:

{
    "update": {
        "userpickerfieldhere": [{
                "add": {"accountId":"{{accountvariablehere}}"}
        }]
    }
}

Now if you want to append, you need to use:

{{fromString}} {{toString}}. More on that here:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/ 

That should put you in the right track. Let us know how it goes!

Regards

Aaron