I'll start by illustrating my current flow of Support workflow:
1. Jira service desk ticket is being open the moment a user fills support form on our Application.
2. Ticket is created and appears in Jira Service Desk Backlog with filled information, based on the fields of the support form. (Subject. Description).
3. Communication between the user who raised the ticket and our staff begins until the ticket can be considered closed and the problem is solved.
The problem I want to solve:
The idea would be that when a support request is made by a user, the 'tenant information' is populated in a dedicated field of the generated Technical Support ticket, it can be even in the description field. (Tenant name will be developed in a contact form of our website itself).
From there, in Jira, any ticket derived from that original Technical Support ticket that has the 'tenant field' would inherit it automatically. In an ideal world, nothing manual there.
What would be the options to implement that from Jira?
Thank you
