Hello Team....I am exporting a monthly filter to excel to see how many tickets per month and how long it took to resolve them. Unfortunately Jira sees the "time to resolve" as how much time was left the SLA...so if it took 3 hours to resolve....the resolve time would be 37 hour from an SLA of 40 hours. In addition the format does not easily convert to hours very well. Does any have a work around to get just the hours it took to resolve the issue. Much thanks in advance
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
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