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How long resolved issues in JSD stay in the system?

I need to keep a record of all past issues, and so far it has not being deleted automatically. I am wondering if they stay in resolved status until I delete them or do they disappear after certain time. are there any settings? 

2 answers

2 accepted

1 vote
Answer accepted

Hi @angelo.rosa 

The issues stay in JSD till the time you delete them explicitly.

Issues do not get deleted automatically.

thank you so much

Like Deepanshu Natani likes this
1 vote
Answer accepted

Hi @angelo.rosa 

When issues are in "Resolved" status doesn't mean they have been closed depending on how your workflow is configured. They will stay in the resolved state indefinitely, however you can configure an automation that will transition those issues to the "Closed" status which should make the issue completely resolved.

On the notion of deletion, issues don't get deleted automatically, that's a manual process, although you could use automation to automate that process as well.

Thank you so much 

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