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How integrate WhatsApp with JIRA ITSM with basic auto responses

Sameer P
Sameer P April 26, 2024

Hi, 

I looking to respond to my customer communications received on WhatsApp through Jira ITSM with some auto response functionality. 

Are there any suggestions on how to respond to my customers through Jira on WhatsApp, where some basic level questions are answered by something like a chatbot and then if needed an agent can step in and answer specific queries. 

 

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Dave Rosenlund
Dave Rosenlund
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April 26, 2024

Hello, @Sameer P. Welcome to the community 👋

You'll need one of the WhatsApp integration apps available on the Atlassian Marketplace to do this, or develop an integration of your own.

Best,

-dave

 

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Sameer P
Sameer P April 26, 2024

Hi Dave, 

Thanks for the response. Do you have any recommendations for apps that have a good auto response functionality.

Thanks 

Sameer 

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