How integrate WhatsApp with JIRA ITSM with basic auto responses

[Sameer P]

Hi, 

I looking to respond to my customer communications received on WhatsApp through Jira ITSM with some auto response functionality. 

Are there any suggestions on how to respond to my customers through Jira on WhatsApp, where some basic level questions are answered by something like a chatbot and then if needed an agent can step in and answer specific queries. 

[Dave Rosenlund _Trundl_ · Accepted solution]

Hello, @Sameer P. Welcome to the community 👋

You'll need one of the WhatsApp integration apps available on the Atlassian Marketplace to do this, or develop an integration of your own.

Best,

-dave

[Sameer P]

Hi Dave, 

Thanks for the response. Do you have any recommendations for apps that have a good auto response functionality.

Thanks 

Sameer 

[Dave Rosenlund _Trundl_]

Wow! I missed your reply question, @Sameer P  😕

I'm sorry. I do not have a recommendation. I haven't tried any of them myself.

[Logan Vantrease]

Hi @Sameer P

Logan here from Appfire. Have you reviewed Chat for JSM on the marketplace yet? 

I understand that the name does not immediately call out to you being a whatsapp integration. 

But it is built to do exactly what you are looking to achieve here.

Best,
Logan