You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
We have a customer who is using Jira cloud internally.
They actually need to create a new service portal in order that their own customers can submit request from that portal only.
As this portal is a cloud url expose to public we need to answer few questions :
1 - what is best customer authentication method to setup in order that they remains only customer user and not consume a service Desk licence
2- How to avoid non authorize user to place request ( like potential spammers)
Thanks for clarification
I'd check out these help pages:
These help pages will provide you an overview of what is possible using JSM Permissions both Instance-wide and per-Project.
In terms of licensing, as long as the customers remain Customers, they won't consume a Jira/Jira Service Management licence. To see what account type might be best for them, check out this further help page: https://support.atlassian.com/user-management/docs/manage-jira-service-management-customer-accounts/