Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,465,796
Community Members
 
Community Events
176
Community Groups

How does user portal gets authenticated for not beeging count as a licence user

Dear all,

We have a customer who is using Jira cloud internally.
They actually need to create a new service portal in order that their own customers can submit request from that portal only.

As this portal is a cloud url expose to public we need to answer few questions :

1 - what is best customer authentication method to setup in order that they remains only customer user and not consume  a service Desk licence 

2- How to avoid non authorize user to place request ( like potential spammers)

Thanks for clarification

regards

1 answer

0 votes

Hi @serge calderara 

I'd check out these help pages:

These help pages will provide you an overview of what is possible using JSM Permissions both Instance-wide and per-Project.

In terms of licensing, as long as the customers remain Customers, they won't consume a Jira/Jira Service Management licence. To see what account type might be best for them, check out this further help page: https://support.atlassian.com/user-management/docs/manage-jira-service-management-customer-accounts/

Ste

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events