We created an SLA for the Time in Pending status.
Target goal is set for 40 hours and the calendar time zone is GMT-06:00 Chicago
Working hours Monday thru Friday 9:00-17:00 (8 hr)
When the Jira Service Desk ticket. The SLA captured that the ticket time spend in the Time in pending status 1d 14h - Time in Pending within 4d 8h. If you hover over the SLA, it displays SLA Goal: 40h and Actual: 17h 58m.
1) If the SLA and Calendar time is set for 40 hours on a 8 hour work day. Why does the SLA display 1d 14h? I would have figured it would have displayed 2d 6h instead?
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events