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How does migrating Jira Cloud affect my existing SLAs

Edited
Michael Wheatstone
Michael Wheatstone Dec 12, 2022

We are planning our migration to cloud from an on-prem server instance and one thing the documentation is not clear on is what happens to our Jira service management SLA's on currently active tickets when we migrate.

For example, Issue SUP-1563 has an active SLA, the duration of the SLA is a P4 (4 weeks), and there is currently 2 weeks left on the SLA.

When we migrate to the cloud, if all of the SLA calendars and rules are setup identical to those on the old server instance will Issue SUP-1563 show that it is on a P4 (4-week SLA, and will it still retain the information that it only has 2 weeks left before the SLA expires?

Or will all Issue lose its data on the amount of time that has expired on the SLA? 

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