You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
We notice sometimes an external customer replies to their ticket and their reply is internal. They do not have a helpdesk license. When this happens it doesn't trigger the status to change to "Waiting for Support", which we need to see to know when someone has replied.
Why does this happen and what can we do to prevent them from leaving internal replies or make the status change to "Waiting for Support" if their comment is internal?